Essential
For homes and apartments with a small number of smart devices.
From UGX 30,000/month
- Remote assistance by phone and WhatsApp
- Guidance on using your apps and devices
- Periodic remote system health check
- Firmware and app update reminders
Support plans
Smart support after installation.
Choose the level of ongoing assistance, guidance and maintenance that suits your space. Every plan is confirmed in a written service agreement.
Plus
PopularFor larger homes and properties with security and access systems.
Quote on request
- Everything in Essential
- Priority response for support requests
- Scheduled on-site maintenance visits
- Camera, lock and sensor checks
- User and access management assistance
Business
For offices, hotels, estates and commercial buildings.
Quote on request
- Everything in Plus
- Tailored service schedule for your site
- Multi-location and multi-user support
- Staff onboarding and system training
- Periodic system review and recommendations
Conditions
- Plans apply to systems installed or assessed by Homely Smart Solutions.
- Pricing depends on the number of devices, property size and location within Uganda.
- Plans are billed monthly unless otherwise agreed in writing.
- Response times and visit frequency are confirmed in your service agreement.
Additional charges
Not included in plan fees and quoted separately:
- Replacement parts and new equipment
- Repairs caused by misuse, power surges or third-party tampering
- Additional installations, relocations or system expansions
- Transport for sites outside the standard service area
- Internet and third-party subscription fees (e.g. cloud storage)
Plan details are indicative and will be confirmed in your quotation and service agreement.